Capsule VPN Mac: Common Issues and Workarounds

When using a Remote Access VPN client, some users may encounter issues with authentication methods, especially when dealing with SmartCard certificates. One common problem is that the saved certificate cannot be used as an authentication method due to limitations in the client software.

To resolve this issue, users should reboot their operating system after saving their personal certificate. Additionally, it's recommended to store the certificate in the keychain when using Secondary Connect mode. This may cause a delay of several seconds to minutes before the connection is established.

Another potential issue occurs during the upgrade process from a previous version of the VPN client, which can temporarily prevent users from connecting to the VPN site. In rare cases, this may require a manual reboot or reinstallation of the client software.

For Compliance Blade users, it's essential to define the 'Use Compliance Blade' state before enforcing client compliance prior to establishing a VPN connection. Failure to do so will result in no compliance reporting on the server side.

Furthermore, if you're using macOS, note that cloned or edited rules may not be applied to the Compliance blade. Also, if you change the default name of the compliance rule, it may affect the functionality of the Compliance blade.

When using Endpoint Security, there are some specific limitations and workarounds to keep in mind:

* Remediation actions are not triggered on macOS.

* Environment variables in the path of checked files are not supported.

* The Forensics report does not show Network events.

* If you're running NodeJS on your Mac, make sure to exclude build directories from SBA policy (AR/EFR and TE) for improved performance.

Additionally, Check Point recommends using MDM management tools to predefine desired configurations to avoid compatibility issues with the Big Sur macOS version. This may also resolve problems with SmartEndpoint reports not displaying correctly.

When running Endpoint Security E83.20 or later on your Mac, you'll need to allow IPv6 traffic in the Endpoint Firewall policy to enable SideCar and Airdrop features. However, keep in mind that allowing users to disable network protection on their computers is not recommended.

Lastly, note that certain configurations in Common Client Settings Policy are not supported, including:

* Custom preboot and One Check images

* Appearance of tray icon

* Endpoint Client User Interface Localization (resolved in E85.30 macOS Clients)

* Centralized Client Deployment from Software Deployment Policy (resolved in E86.20 macOS Clients)

* Fallback to cloud (supported only starting from E87.00 macOS Clients)

By being aware of these common issues and workarounds, you can ensure a smoother experience with your Capsule VPN Mac setup.

Capsule vpn mac